Just following up with my outcome. As of yesterday, I did hear back and got things taken care of. Sounds like a combination of Covid related staffing problems as well as switching to a new ticketing system (both losing / transitioning old tickets as well as training). As of now, things are good on my side and I'm waiting for my order to be built.

Thanks everyone

Last edited by JSHTS; 11/12/21 09:01 PM.