I recently purchased a pair of M3s, sent them back and purchased a pair of M5s. I'm not going to go into a lot of detail at this point but the service I have received has not been good at all. Delays in shipping (due to not having the wood in stock) and a very long delay in getting my refund back on the M3s (still don't have it after a few weeks).
I've heard the reasons why and I don't doubt that they are valid to some degree but the delay in shipping and so far the delay on the refund are unacceptable as far as I am concerned. Which at this point doesn't really seem to matter. Yes I am very frustrated with the customer service. I've ordered Axioms in the past and never experienced anything like this so I know, as does everyone else, that things are different today. I've just been very disappointed in how everything, including responses, has been handled.
