Yeah I've tried everything possible that I could think of to no avail. I unplugged it, put it on a different dedicated circuit, check all the knobs, cables, 990, etc etc. So many times that I start second guessing myself. And I'm not taking it apart unless told to do so.

I called them and the guy I spoke to was great,..... as confused about it as I am, but it was nice to talk to some one on a Sunday evening no less. Big thumbs up for their support. He is going to check with some one else in the morning and they will get back to me. I have no doubt that they will take care of the issue but it's frustrating not having my music work the way it should!