That's why I'm being a bit mellow. ;\) I'm fine with waiting a bit and realize that there will be turn around time. No problem. What I don't appreciate is being told that some one, Tom, would be informed of the issue and that I would be called and emailed back today, and then at the end of the day I call them and no one has a clue. If I had been told in the first place that it might be a couple or few days then that's a different story.

And BTW, I've been around for almost 2 years, I just don't post much. But do lurk now and then. And up until now I've been nothing but happy with their products and service. Hopefully tomorrow will bring some resolution.