Robert,
I think once you've been around a little longer you may carry a different attitude about Axiom. In my opinion they provide stellar customer service, and most of us will back my statement. However, they are human and are just like most companies. Without knowing the details it is hard to speculate. Maybe the person went home sick, maybe he is waiting to hear back from Tom or whoever. Either way, I would just chill a bit and realize you will be taken care of.
The last thing we need is newbies to see such replies and start untrue rumors over on AVSforum.
