Believe me, I'm not defending HSU. I pre-ordered my first sub from them. So, I have no history.

However, I called their 1800 line twice last week to check on whether the new model has shipped and she explained the situation completely.

So, I'm not sure why you aren't able to get through to them. I can't comment on the tracking info, but, am under the impression I will receive an email stating the number, etc.