You guys have to understand they are not a huge company.
On more than one occasion I had an email oustanding for 2-3 days. But Axiom always got back to me. I don't think its a big deal, they do what they can with the people they have. They value quality control over quantity of call centre employees.
I imagine each person at the other end of the phone has had to undergo some testing prior to being hired, having to know the entire Axiom line, all the tech specs and such.
So I think its normal for some companies not to return emails right away, even for a week, but if it gets longer then it should be understood that somewhere along the way, the email got blocked or misplaced. So phoning is the best way to go in that situation.
