Greetings,
I'll add my two cents here by giving Axiom an A+ in customer service. Ordering on-line was fast and efficient, and reply communication with them was immediate from Noreen who sent out a replacement mid-range to replace one in one of my M60s that was damaged in transit. Of the three or four times I sent an e-mail to Axiom, I had a reply within 90 minutes or less.
Axiom has provided me an excellent product bundled with excellent customer service and because of that I'll never consider purchasing from a big-box retailer again. And I've told that to several friends since buying from them. I'll also add that SVS is also excellent in customer service; they're another top-notch, high-class small company. My money stays with both of them.
