Not to sound like a smart a$$, but this is why I have always done my own installs. It can be a pain, but I am on MY timetable - not theirs. Some have gone very smoothly, others, not so much. On average it takes ~2 to 3 hours.
Yeah, but with the promise of a "free installation" I thought it would have been the best way. LIke they say, "Hindsight is 20/20."