Agreed. You should not have to pay for shipping either way on a $2K+ product that never worked. If so, you have effectively paid more for the ep800, which is different than returning the product and eating shipping as a form of insurance if you don't LIKE the product. Defective is another animal all together. When my RPTV crapped out, I did not have to ship it to China to get fixed. They came to my house. Axiom can't come to our houses, but they can pay shipping for defective products.

Panny 3000 PJ, 118" Carada, Denon 3300, PS3, Axiom QS8, PSB 5T, B&W sub, levitating speaker wire