The managers at any of the box stores don't care, they are so large to piss someone off just simply doesn't matter.
My buddy bought a Macbook about six months ago, and bought the extended warranty (sigh). Anyway, battery crapped out after about four or five months, Best Buy wouldn't touch it, claimed batteries are not covered. Mind you, this guy is the western Canada regional manager for another very large sporting goods store, so he knows customer relations. Anyway, elevating got him nowhere, so he called Apple. They apologized and had a new battery in his hands in two days.
All BB had to do was make a phone call, and now they've lost a customer.
EDIT: I will add I also work for a substantial company in the online sales business... I HATE that type of customer service with a passion. I just don't understand why someone will piss someone off for a smallish amount of money when if you just make them happy, they will come back and spend more. I think places like Costco may take that attitude a little too far, but that's their business.
Last edited by Potatohead; 02/02/10 05:22 PM.
