Sometimes stuff just ain't perfect. I know Axiom will make it right for you without you having to get upset. Out of ten speakers delivered to me by Axiom I have had the following problems:
I had some glue spots on the drivers and cabinet of one of my M60s and they promptly sent me out a new one.
One of my QS8s (from the 2nd pair I ordered) came with a dead tweeter. They sent me a new tweeter lickety-split.
Not bad. Two niggling problems but excellent quick responses by Axiom to correct them. They depend so much on the integrity of the Axiom name that I think they'll bend over backward to make the customer happy.
OTOH, when I had some DCM speakers purchased from Circuit City and had a problem I was without the speaker for a week or two while it was in the shop. I never had the impression that anybody cared how long it took, or if I was happy.
Axiom also sent me replacement grill plugs (free of charge)for the EP350 when I broke them off accidentally.
