You should just call Axiom and explain. When I received my M60's there was a large hole in one of the boxes, and a serious dent in one of the woofers. I called Axiom and they sent me a new woofer (my choice, they offered to send a new speaker but I thought it would be easy to change the woofer myself), Anyway, next day (!) a new woofer arrived. I took the old one out to find the wood around the screws was not good and the screws would not go in again very tight (This speaker had had a very rough ride in transit!). I called Axiom again and they immediately sent me another brand new speaker, and free shipping stickers for the defective one. All in all an excellent customer service experience. I am sure if you call Axiom this will get sorted out.
P.S. Just had another awesome listening experience - Led Zeppelin Remasters, some fantastic mixing especially 'Rock and Roll', it sounds like the music is going round and around my head, and I am listening in Pure Direct Stereo!!
M60's
VP150
QS8's
HSU VTF3 Mk2
Denon 3803
