I'm going to respectfully suggest that being "astonished" by people's "attitudes" is somewhat of an overreaction in this case.
Everyone is entitled to their opinion, of course. And - before flaming a company in public - I think it would be appropriate to give them the opportunity to make things right.
I agree, one email is not enough of an opportunity to make things right. I will be placing a phone call.
Maybe "astonished" is a little overboard and maybe the "learn to live with it" comment pushed me overboard (in addition to other comments)
Thank you for your input, I do not mean to flame if it appears that way, WUP
