Hi,

I am not dismissing the problem, I am dismissing the notion that EVERY EP500 is having an issue - that is not remotely true, not by a long shot.

Or course, problems occur at times, but they're rare, and of units returned or replaced, we often find nothing wrong with them when we test them at the plant. But we do absolutely stand behind all Axiom products and will go to uncommon lengths to ensure customer satisfaction.

Regards,

Alan Lofft,
Axiom Resident Expert (Retired)