I have heard a lot of complaints with UPS. The number of complaints I have heard with FedEx has been a lot less. I wonder if this is secondary to the volume of shipments delivered; does UPS have higher volumes? I also wonder if the risk of damaged goods is worse during the busy Christmas season.

I have realized that this is a risk we face with buying from internet direct companies. The small (and I do stress small) risk of damaged shipments is just part what we have to accept as consumers. Fortunately for us, companies such as Axiom are very customer service oriented, and will go out of your way to make sure all is right if the speakers are damaged. It may cost us a small amount of inconvenience, but it won't cost us any money. I bought my speakers through E-bay, so unfortunately, the experience has been way more painful for me.

I'm sure that Sirquack will be well taken care of.:)