well for some reason the empty repair box is being sent to my old address in stillwater, OK.
I specifically told them I needed to change my address, and just to be sure I asked what address the box would be shipped to and the they repeated the CORRECT address to me. I have no idea how these morons managed to send it to the old address.
I am on hold with customer support again (Surprise) to get this issue straightened out. I told them I want 2 day or overnight shipping on the empty box to me, the x-box to the repair center, and the repaired box back to me rather than the 3-5 day shipping for all three trips. The guy said they do expedited shipping on your 4th repair. (are you F'ing kidding me?!?!?) We will see if they will be nice and expedite my order since it is merely only the 3rd time my xbox has broke.
(as you can see I HATE dealing with crappy customer support reps GRRRRRR)
[/rant]
Last edited by terzaghi; 02/19/08 06:23 PM.
