In this day of regular turnover in retail stores, your story is not surprising. I don't know what type of store you worked in whether it be "specialty" or the "Best Buy" type but one thing I do know that is if you work at Best Buy it is an unwritten rule that no matter how much product you sell you better sell a whole lot of extended warranties along with them or your history. I know this is even filtering down in to so-called "high-end" specialty stores and the extended warranties give them a good profit margin while because of the layers of distribution and intense competition, profit margins selling electronics has shrunk considerably. We should thank our lucky stars we have such great choices on the internet and no longer have to deal with all this retail nonsense. It is amazing though, how many people out there are not aware of these options.