It is never the intent by Axiom to "let down" any customer regardless of issue. It is always our intention to provide the best solution to the issue at hand.
Axiom has been manufacturing loudspeakers in excess of 30 years and has seen every probable issue. In this case, the MDF used to build the cabinet has expanded splitting the seams, excessive exposure to moisture would be the only cause to create this sort of swelling of the MDF.
The only real solution to this issue would be to replace the cabinet, an option presented by Axiom. The cost involved essentially covers the cost to ship the cabinet from our facility in Canada to Japan which we believe to be a fair compromise.
Please contact me directly, brent@axiomaudio.com, so that we can arrive at a solution to your issue.
