Chee Riff, that was kinda harsh. But you do gotta point. These kids make $7-$8 an hour and get no real product training. I had conducted much research as well as read numurous audio magazines and spoken with my local audio dealer (who is a former president of the Arizona Audiophile Society) several times. Most of these "sales associates" are just doing a job for extra money. What do you really expect?