Great topic and comments. Listen, I agree with this issue when it's intentionally abused. I was divorced when both my daughters were in high school and their mother would buy them prom dresses and then return them. I pitched a fit and gave my daughters the ole "that's morally wrong, stealing and just downright wrong" lecture. I explained exactly what's being said here.
For Axioms, I ordered the M50's knowing that I really wanted the 60's but wanted to be sure that the 50's wouldn't suffice. They didn't and I ordered the 60's and returned the 50's. As a business owner, I understand this policy but I also understand competition and offering those services that will sell my product. I'm sure that Axiom keeps stats and metrics on # of orders-# of returns-# of keeps. The % of keeps vs. returns is obviously high enough to cover the shipping that they pay for upgrades. It's probably considered a cost of doing business and may even be an expense that can be written off.
But, yes, I agree that abuse is wrong!!! Good soapbox!!!
