I think it speaks volumes to Axiom’s products and customer service that we care if we are negatively impacting their business. Mark, I think it says a lot about you (positively) as a person that you consider the impact of your actions.
I don't doubt that there are folks who abuse the option to return. However, being internet based and not having places where people can easily listen to their speakers, a liberal return policy really is a requirement for encouraging people to audition their speakers. Without that policy I would not have auditioned Axioms when I was looking around for speakers.
That flexible a return policy falls in line with their amazing, very personal and personable customer service. When I move to a larger place and have the money I will be getting speakers from Axiom. Both because they make great speakers that give me the neutrality in a speaker I crave and because their customer service defines the bell curve.
That they have not changed that policy tells me that it’s not having a negative (enough) impact on their business in comparison to the positive effect of bringing in new Axiomites. Spread the gospel brothers and sisters!
jr
