I bought my Axioms without ever auditioning the speakers first. A pretty bold move to spend $2600+ on speakers and never even know what they sounded like. Since Axiom does not sell its products in retail store for you to get an quick audition, I think Axiom MUST offer this kind of money back garantee. You need to make your customer feel secure about what they are spending your money on. This is the only reason I bought them without hearing them.
It was after reading these boards, that I decided to buy and have been thrilled ever since. I too considered returning my EP350 for the EP500, since the EP500 & EP600 weren't out yet when I first bought. I just decided to stick with the EP350 for awhile.
I won't deny that some may take advantage of their policies, but I bet their customer service is one of the reasons they get new customers and maintain such a loyal fan base.
