I, for one, have used the return option. It was for an upgrade. I fully expected to pay for the return shipping. I was pleasantly surprised. I expected to return my first speakers before the second arrived. Again, pleasantly surprised.
The old saying about price, service and quality. You get any 2 of 3. I believe Axiom has figured out how to offer all three.
Anybody with manufacturing and costing backgrounds can figure out how much money Axiom makes on a speaker. Returns are a cost of business. Axiom and other companies like them have found their niche and figured out how to make money at it. Axiom's customer service and personal response to inquiries has made their customers friends along the way.
I know it been suggested, but there are not a lot of people who would charge 2 pairs of speakers to a CC just to return one set.
Axiom's doing it right. If it quits working. They will change to rules.
