Unfortunatly, that's a fact with all shipping companies doing any large amount of volume, there are UPS facilities that push 50,000 packages an hour through their systems, if they process 160,000 packages and only have 3 or 4 major damages (meaning parcels that are destroyed) that is an acceptable % to them, unfortunatly there are a greater amount of damaged items that go out because the boxes are still intact. That's why when I ship I package the stuff like it's going into a war zone.

A computer once beat me at chess, but it was no match for me at kick boxing.