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I understand things happen when you are pushing that volume of packages through, but it would be nice if they reported and returned packages that have been wrecked.



If the package is fully broken open, then yes it is pulled and sent back or the sender called and asked what they would like done as the contents are quite often inspected for damage. As in your case with a broken corner on the box or something like that, the package is sent on its way and can be refused at the delivery point for the damage.

I would guess due to the size of the M80's they are not sent on the conveyors so what happens is the boxes are hand picked and dropped(literally) into cages for processing. Usually the people doing the lifting have the boxes on their shoulders and then drop/toss them into the cage. If Axiom were to double the weight of cardboard they use for packaging most of the damage would be prevented, at least on the bigger items. There is also a good chance your speakers were loaded on to an upper shelf in the truck and they simply fell off onto the floor before delivery. It's not a good practice but we are constantly adjusting the way things get done. There are signs every where to remind workers to handle the freight as if it were their own but night shift workers on a loading dock are not the cream of the crop.

Jason
M80 v2
VP160 v3
QS8 v2
PB13 Ultra
Denon 3808
Samsung 85" Q70