After a couple failed attempts at delivery -- I'm still convinced they were trying the wrong address -- I had DHL hold my EP500 at their facility so I could retrieve it myself. Luckily it's only a 20 minute drive from my house. When they wheeled it out of their warehouse, the box had a huge gash is the middle of one of the faces, so either the box fell onto another box, or vice versa. No damage to the EP500, though.