I do sympathize with people having issues. It can be very frustrating when you have an expectation set (sometimes a couple of times) and have them not met by any close margin.
With that said, Axiom is a very small company. When I visited them in February 2015, there were a total of about 5 people working in the whole place that day.
With the promise of the AxiomAir NEEDING to be a success, and with the extreme popularity of it as a product, their focus is definitely there. I am not saying that it should be at the expense of regular service, but that is what is happening. To me I would think that even a part time high school kid could work afternoons to help get things out the door, or do something to alleviate the extra pressure of more mundane tasks on the more skilled and experienced staff that we know and love.
Again, I am not making excuses for them, I just know that this is a really tough time with a high expenditure in AxiomAir R&D and product development and support.