There's always going to be issues, esp with internet based co's, it's how the co deals with the problem and corrects it through customer relations is the key issue. Hopefully this guy, who sounds genuine, can work things out with Av123. It should be done privately instead of on a public forum, but we all know there are thousands of consumers out there who have resorted to the internet crowd as a last means, (not saying that's the case here), from car problems to warranty issues on their toasters....

Half of communication is listening. You can't listen with your mouth.