Not at all Bob, what I'm really saying is that I hope all avenues were tried to resolve this problem first in a private way before going to the forums. Hopefully he did that, but as consumers, yes, this is important for the rest of us, to help us make informed decisions. As I said, problems sometimes arise, and it is how the company deals with these problems tells us alot about their customer relations. Sounds like AV123 dropped the ball here though. To answer your question directly, yes, I would prefer to know about any problems with a company/or their products.

Half of communication is listening. You can't listen with your mouth.