Bob, I am so sorry that you misinterpreted what I said. If you will look again, you'll see that I regretted you were turned off by complainers being poorly received and shouted down, NOT by the complainers themselves or their complaints.

" These, and other problems, have created some justifiably unhappy and angry customers. In the not too distant past, complainers have been poorly received by the regular forum members and would be shouted down, more often because of HOW they complained rather than simply because they were complaining (Bob, sorry you were turned off by this).

Also I regret that you chose to interpret what I had to say as "defending" anyone or anything. I merely offered explanations. I hope you will not confuse "explanations" with "excuses" or "justifications."

Jack

"People generally quarrel because they cannot argue." - G. K. Chesterton