Originally Posted By: sirquack
I would agree Rick, I don't know to many companies where the owner actually is willing to fly around the country to people's houses and help setup their systems. Sounds like pretty good Customer Service oriented practices to me.

Bob, for your information, AV123 has made things right with that person. Do you think Axiom has never had such issues, or any other manufacturer for that matter? Sure we are going to defend the company we believe in, why would AV123 be any different. You have hot been around long enough to remember the countless people that have come to our website and other forums (made 1 post and then dissapear) to trash Axiom. 9 times out of 10 it is just a simple misunderstanding, and things should have been handled differently than spewing crap on the forums.


The post I linked was dated yesterday. I was NOT looking for anything remotely related to AV123. I have been searching sub related things because I am "agonizing" over the sub choice. The link I posted was from a Subeoofer thread in AV Science Forum. I posted here because the OP was related to AV123 and not for me to cause any trouble. If anyone carefully read the original post in the thread I linked it would be extremely hard to come to the conclusion that this person did not make attempts to rectify the situation before making his post on that forum.

Of course I would expect Axiom to have had issues but I challenge you to spend a day reading through several areas of the AV123 Forum and then come here and tell me that things are being handled over there.

I have no idea how I ended up on this side of the fence in this discussion other than to say that I wiped AV123 from my mind due to THEIR forum and not because of disgruntled customers stating their case on other forums. On the other side of that coin is the Axiom forum. Need I say more?