Oh, it is very real, I followed some of it on AV123, I totally agree that he should not handle it in front of the internet community. There is always two sides to every issue.
Sorry to disagree. This guy seems to have spent a lot of money with AV123. He has had some customer service problems. I spent a bit of time on that forum and the runaround stories from the owner were only outdone by the cheering section there. As a service oriented business person myself, there was no way for me to accept the rhetoric being spewed daily over there.
Of course there are 3 sides to every story but this is one side that needs to be told.