I too have experienced a lack of response to email/phone assistance. Very unlike Axiom. Customer service was Axiom's strongest attribute. Sorry to say that has taken a big hit. It's time to stop blaming everything on COVID and move on.
Not blaming Covid … just saying since Covid … Has anyone talked to Debbie lately? She was/is the main customer relations person. I figure either she’s avoiding me or she’s not doing relations anymore.