Originally Posted by JSHTS
I have replied to the email, have a support case, and have replied to that multiple times. I was asked right after the order arrived to submit photos, which I did , but have not been able to get a response since.
The response times have been very variable lately … I’ve had a problem like this recently …
they eventually got to it and corrected it but I took way too long.
I’m hopping that this is just growing pains.