For custom finish options and the price they are still a no brainer. As someone whos in a position “beyond capacity” the opportunity cost of answering the phone vs getting work done is a no brainer. Leave the phone alone.
It is 100% better for a business to work with existing customers and fill orders than give time to tire kickers if you have limited resources. As Mojo says the web interface is fine and google was working for general questions last time I checked…. Lol.
In general, most questions can be found or answered in the forum, and frankly there are people here strong enough to design ground up rooms if help is needed. As for an RMA or refund I have always had a direct line or email to someone. No issues.
We did considerable business with Axiom this past year. No complaints on my end at all.
