I had quick responses recently last week with questions about products. Last week I ordered an Air Transformer , za-1000, and m2 bookshelves. All my emails were answered within a day. I’m satisfied with that. Sucks you’re still waiting and stuck with damaged product though. Keep trying I guess. Just thought I’d share for the sake of recent information and experience.

In the past I’ve always got good response via email while I was kicking the tires on a few things.

I’ve always emailed via the “ ticket “ email box on the website.

M60ti Hafler9505 & JFET Pre,Axiom Transformer. M3 Marantz PM7200 Dual 606 Denon 2700 M2 Yammy RX595