Cork, what happened to you certainly isn't cool. I remember the fiasco with the HP drivers. Not getting answers to e-mails about a refund is unacceptable. I struggle though with those who spend hours of an agent's time on topics that are best answered through research or by others like board members, installers or consultants. Maybe the agent just has to have enough confidence to say "Axiom is not qualified to provide consulting on this matter." Otherwise, prices are driven up and folks who need real help with returns, etc can't be helped.

House of the Rising Sone
Out in the mid or far field
Dedicated mid-woofers are over-rated