First update since May.
Multiple calls and emails to find out where the returned amp was at over the past few weeks with no response. It's been a month. Finally got sales Andrew on the phone yesterday. When you can get him on the phone, all is well and things get done. If not, things sit.
Going out on a limb here, i think he needs help. They need to hire and train more customer service people, at least one more if not two.

As for the amp, 'should' be returned next week. Apparently it failed in a way they have never seen before. I should have asked for more specifics out of curiosity but my mind was somewhere else yesterday.

"Those who preach the myths of audio are ignorant of truth."