Originally Posted By: Micah
 Originally Posted By: Zimm
Halo products can't act like that. You need a new unit factory tested so you know that if there is a problem it is on your end, not with the replaced components.

Good luck.


I take it I can request this? I suppose after trying everything else it would be the logical next step.


Well, I would hope so. It is great to have fast shipments of new parts, etc., but at some point you just have to accept that the customer paid his money and did not get a working product. Fixing it is one thing, but I for one don't find the same comfort in getting a new product that works out the box and working on the entrails of an expensive purchase just to get it to function. Tweaking is great, but this ain't no DIY kit. A new big box should land on your door step.

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