I think Mark's comments are right on - rare, but true this time. Axiom gets a huge benefit from this forum - I know, I'm a customer! Without the free on-line help available here, many would scare off of an Internet only company selling $1,000+ goods. I don't think Mark is saying they need a full time presence here, just that some technical data needs to be made available (even if only to trusted confirmed customers) if the forum is to provide it's best and truest role - i.e., free interns to negate the need for a larger sales and tech-support staff in the Great White North.

Panny 3000 PJ, 118" Carada, Denon 3300, PS3, Axiom QS8, PSB 5T, B&W sub, levitating speaker wire